Planetree

Gold certification for Patient Centered Care Excellence from Planetree International-USA

“When our patients become our success partners and the center of our care plan” Saudi German Hospital Dubai, proudly announces it’s achievement of Gold certification for Patient Centered Care Excellence from Planetree International-USA , with the highest global ranking in the history with 99% rating. We are forever committed to provide best patient and staff centered care. Thanking the Almighty and each one of you for this achievement and continuous support.

What is Planetree?

The Planetree Organization is a non-profit association that provides education and information in a collaborative community of healthcare organizations, serving as a global leader in facilitating efforts to create person-centred care in healing environments. As a Planetree-certified hospital, Saudi German Hospital Dubai has obtained the highest level of achievement in person-centred care on evidence-based standards. Along with the Joint Commission International (JCI) accreditation, this sets the highest standards of quality, safety and person-centred care offered to patients and their families.

What does this mean for our patients and their loved ones?

The main initiatives that have been applied at SGH Dubai include:

Promoting patient and family involvement in care and decision making

Flexible 24-hour family and friend presence through patient-directed visitation

Timely access to healthcare information

Partnership with caregivers

Integrative medicine modalities

Promoting a healing environment and allocating healing spaces for patients, families, visitors and caregivers

Planetree believes that person-centred care also influences hospital staffs, which is why caring for the caregiver is an essential aspect of the certification. We understand that employee engagement and support is fundamental in achieving person-centred care requirements. The hospital is committed, through its mission, vision and values, to maintaining these person-centred care principles and continuing to offer the best possible service to its patients, community and employees.

What is the Patient and Family Advisory Council?

The Patient and Family Advisory Council (PFAC) is a group of previous patients or family members, representing the community, who come together to serve as advisors to the hospital; bringing the perspectives of patients and families directly into the planning, delivery, and evaluation of care. Be sure that your own health as a patient as well as your family and even the overall community wellbeing is an integral part for us to excel in the healthcare field and be unique and pioneer in providing such excellent care at SGH Dubai! The council is an excellent resource for the hospital, providing insight on many projects, policies, and procedures

Would YOU like to share your positive and negative experiences and help Bellevue to improve its systems and processes?

Would YOU like to meet new people and listen to their experiences?

Would YOU like to participate in hospital improvement projects?

Do YOU have some flexible time to attend around four meetings a year?

If yes, then this is the right place for you! Join the Saudi German Hospital Patient and Family Advisory Council and contribute to a positive change!

What are the PFAC main objectives?

To improve patient-centeredness across all aspects of family care, and presents ideas to improve standards of care.

To provide ongoing feedback that aids in establishing organizational priorities and to address patient service issues

To assist in promoting highly effective practices in response to patient/family needs and priorities.

To improve the patient experience as measured by patient satisfaction survey scores, personal letters, and other data-gathering tools.

Who can be a patient and family advisory council?

Members of the Patient and Family Advisory Council will uphold the highest standards of ethics and responsibilities in accomplishing the

Being active participants at all meetings

Informing the Chairperson of any expected absences from meetings (A council member shall not miss more than 3 regular meetings in a year)

Maintaining patient confidentiality

Four to 5 patients will be council members representing the diversity in SGH Dubai.

Being Patients and relatives who have experienced different hospital services

Being a person who is interested in working on improvement projects in collaboration with the hospital staff and leadership, giving insight and feedback, with the best interest of improving hospital processes in mind.

You do not need any special qualifications to be an advisor!

What is most important is your experience as a patient or family member!

What are the advisors responsibilities?

They share insights and information about experiences in ways that others can learn from them
They act as patient representatives and raise patient voices
They reflect the community needs and perceptions of hospital services
They see beyond personal experiences
They respect the perspectives of others
They speak comfortably and frankly in a group
They interact well with many different kinds of people
They attend meetings on time
They ensure the confidentiality of all discussions
They act as active members in hospital committees and hospital community activities