PATIENT & VISITOR INFORMATION
- Choosing the right doctor & the right medical specialty.
- Prompt scheduling of appointments.
- Financial arrangements including estimates of deposits and payments.
- Travel arrangements.
- Transportation including airport pick up and ground or air ambulance services.
- Personal escorts to appointments.
- Medical interpretation services in more than 30 languages.
- Long and short-term lodging arrangements for patients and their families.
- Deluxe inpatient accommodation.
- Special meals upon request.
- Review of the patient’s medical history
- Executive physical examination based on age and gender.
- Selection of other screening examinations based on individual risk factors.
Getting to the Hospital
From Sheikh Zayed road, take exit 36 into the tunnel, keep on your right. At the 1st traffic signal take a left turn and you can see the Hospital on your right hand, opposite to the American School of Dubai.
Checking your Admission details
Your admitting Doctor and his/her nurse will inform you the schedule of your admission and if applicable provide you with the details regarding the area/ward you will be admitted to. Should there be a need, the doctor and nurse may ask you to fast for a specific duration. Special instructions i.e. medications to be taken at home or withheld prior to your procedure will be explained in detail.
On the day of Admission
We will be requiring a copy of an Identification Card (Passport/Emirates ID). We will ask you to sign a general consent form explaining what to expect from our hospital. Subsequently, you will choose your room type, make payments and finalize the billing details.
What to bring with you
- 2 sets of night-wear.
- 2 sets of day clothes.
- Limited amount of money.
- Books, magazines and crosswords
- Contact numbers for close relatives.
- Name and contact details of your home doctor (in case of International Patients)
- Walking aids (if required)
- We advise you to carry minimal valuables. If you have any, keep it in the safety locker provided in your room or with the security office (you will be asked to sign a form prior to handing over your value to us).
You will be received by the nurse at the assigned ward where you will be admitted. S/he will accompany you to your room, explain to you how to utilize the facilities available in your room. The nurse will provide you with the bill of rights and responsibilities in SGH-Dubai.
When you arrive, kindly inform your respective Nurse/Doctor about any medication you have been prescribed. If you cannot bring your medication with you, we will arrange the same for you. The medical team will review your medications while you are in the hospital since they may need to be altered or stopped. We will not stop any prevailing medication without your consent. Your designated Nurse will retain the medication in your assigned medication locker at the nursing station. Upon discharge, your medications will be returned back, should the concerned Doctor approve its use. In case you require a different prescription, it will be provided.
Important telephone numbers in Saudi German Hospital-Dubai
Chief Executive Officer : +971 4389 0508
Chief Nursing Officer : +971 4389 0130
Patient Relation : +971 4389 0109
Customer Relation : +971 4389 0190
In case of Emergency
Saudi German Hospital – Dubai is well prepared for emergency evacuation. Each floor has 6 emergency exits and at the 1st floor, we have 8 emergency exits. All Exits are identified on the map available in your room. Always wait for staff assistance.
Please don’t use lifts in case of fire. Signs are placed at all levels to guide you to the nearest exit.
Complaints and Compliments
Saudi German Hospital – Dubai values your opinion and feedback. In case you want to lodge any complaint or pen any compliment, please ask the staff to provide you with the feedback form.
Support of Customers with Special Needs
Saudi German Hospital – Dubai has designated special parking areas for Customers with Special Needs, with clear notification signs close to the main entrance ground floor. Throughout the Hospital, toilets for customers with Special Needs are appropriately located. The hospital is well equipped to receive patients with a special need for in-patients services, as well.
Wi-Fi and Mobiles
You can use your mobile in the hospital unless you see the sign of prohibition in restricted areas. If you require internet access, kindly contact the staff for login details.
No Smoking Policy
Saudi German Hospital – Dubai is an NON SMOKING facility by law. For smokers, an area outside the hospital is allocated. Your abidance with this rule is a must.
The meal menu is substantial and covers different types of cuisines. You will be provided with 3 meals daily, subject to your respective Doctor`s/Dietician`s instructions.
Our visitors’ timings are daily between 10:00 – 22:00 Hrs
On Fridays, children are allowed to visit.
We provide our customers and patients quality communication services. If you find it difficult to proceed with our system please don’t hesitate to approach the nearest reception and inform that you need guidance whether to translate or any other service.
Things to tell us
- Do you have any allergies?
- Are you taking any medication?
- Do you need someone to deal with your benefits, pensions or allowances?
- Do you have any valuables that need to be kept safe?
- Will you miss any outpatient appointments while you are in the hospital?
- Do you need to send a sick leave to your employer?
Our Medical and Nursing staff
Upon arriving at your allotted ward, we will provide the details of your dedicated Nurse(s) or healthcare assistant(s). During shift change, the designated Nurse/Healthcare assistant will introduce themselves, to enable you to know whom to call in case of any queries. Each ward is managed by a Ward Manager, who can be contacted at any point of time to address your concerns. All SGH-Dubai staff carry Identification badge with their Name, Photograph, and designation. A Doctor will be available 24 hours in the ward in case you need any clarification(s).
You will be required to sign a consent form prior to any procedure(s), at our Hospital. This is a legal requirement to help protect your rights and to ensure that you understand the risks and benefits of the procedure(s), as well as any alternatives available. During the course of your stay, we may need to take further tests to help in better understanding your medical condition. If you are not sure about anything related to your treatment, please do ask your Doctor or Nurse.
Time and date of discharge
Planning for your discharge will begin on or before admission. We will discuss your estimated date of discharge, your specific needs and work out a schedule for the same. Most patients go back home when they leave the hospital. In case you require community support services, we will get it arranged. We aim to ensure your quick recovery.
We provide designated wards (inpatient & outpatient), OPD, accommodation facilities separately for both men and women. We aim to ensure your privacy and dignity is maintained at all times.
Your personal information
On arriving at the hospital, we will gather specific information to ensure appropriate care. This information will be kept confidential and enable us to provide you enhanced care for future treatment at our hospital. As per the UAE healthcare regulation, we require to gather specific information. As a hospital policy, only staff related to your medical care can access the given information and strictly maintain confidentiality at all times.
Reporting of special cases to Dubai Health Authority
In case of special infectious disease, the hospital will send your details to Dubai Health Authority (i.e.: HIV, Hepatitis B and Tuberculosis)
What we will do?
The medical staff will explain to you about the discharge medications, instructions and provide you a discharge summary letter. We will give you details to settle your Bill or clearance from your insurance provider.
What do you need to do?
You will have to close your Bill prior to leaving the hospital and collect your receipts. In case you kept with us your valuable, kindly collect it before you discharge. A time for your discharge will be informed to you, to allow us clean the room and organize it for the next patient. We thank you in advance for abiding with the discharge time specified to you.
Medication you carried to our hospital and still need will be returned back. If you have been prescribed new medication, you will be given a course to be taken home. Further medication required will be prescribed by your attending Doctor (as and when required). The dosage and medication schedule will be explained before been discharged. Written instructions will be given on the packaging and a medication information sheet will be provided.
If you need a follow-up appointment or further investigations, we will arrange it before you leave or you will receive a call after discharge from the hospital.
Assistance after you leave
If you and/or your Family need any assistance at home, the support services will be arranged before your discharge. If you require equipment at home, arrangements will be done accordingly. A list of support groups available in the country of residence will be provided for you in order to facilitate your care post-discharge.
We expect you to arrange your own transport to your home. However, make sure you inform the ward staff about your relative and/or caregiver`s arrival schedule, to enable us in organizing medication and appointments etc. Hospital transport is for people with special medical assistance only.
For more information please call +971 4 3890000.
Saudi German Hospital Dubai developed a policy on Family involvement and Care Partners to:
- Enhance the engagement of patients’ family and friends in the hospital experience by giving them the opportunities to participate in patient education, psychological and spiritual support and prepare for a coordinated discharge.
- Play a vital role in helping to manage health issues and in promoting optimal well-being.
- Provide the patient with the encouragement, love and assistance needed to improve healing and speed recovery.
Care Partner: is a family member, friend, or significant other appointed by the patient, who the patient feels may be willing to assist him/her in a variety of ways during their stay and possibly after discharge. The care partner will be included as a member of the care team and accepts mutually-agreed patient care responsibilities during and between specific episodes of care, the care partner can be a different person from the next of kin and doesn’t necessarily have decision making authority.
Care partners/family members along with the patients have the right to decide on their level of participation by identifying the activities in which they would like to participate.
The main duties of care partner/family member include the following:
- Acting as a family spokesperson for communications with the healthcare professionals.
- Serving as a patient advocate in making decisions regarding treatment and care .
- Assisting with meal selection.
- Providing emotional and spiritual support.
- Participating in patient education therapy and treatment.
- Learning skills to assist with home care.